Operations and Program Assistant

D.C. Tenants’ Rights Center  | Washington DC

About Job

The D.C. Tenants’ Rights Center seeks a part-time or full-time Operations & Program Assistant to join our “low bono” law practice. DCTRC is not a typical law firm: we are constantly trying to find ways to reduce our fees while providing efficient, useful services to D.C. tenants. We’re the only private firm in D.C. that works exclusively with tenants. We represent tenants in court, but we also advise tenants on how to avoid court. Typical issues include housing code violations, failure to return security deposits, lease terminations, evictions, and illegal rent increases. We also help tenants facing housing discrimination, and we assist tenant associations asserting their building-purchase rights.

Salary and Benefits: Starting at $45,000 (for full time); more based on experience. We also offer health insurance and generous paid time off.

Responsibilities:

  • Conduct intake both by phone and online
  • Serve as a key point of contact for our clients
  • Manage attorney calendars for scheduling and monitoring of case deadlines
  • Oversee weekly billing and communicate with clients about payment
  • Organize staff meetings and keep the office stocked and organized
  • Assist six attorneys with matters such as filing legal documents, searching public records, communicating with court clerks, and hiring process servers
  • Strengthen our administrative systems, technology, and communications, all of which are fundamental to our work

Qualifications:

  • Experience working in an office setting, with a preference for legal office or social justice organization experience
  • Able to start ASAP and work in our D.C. office
  • Maintain professional and courteous customer service, including in difficult situations
  • Demonstrated ability to multitask and meet deadlines, strong organizational skills and attention to detail
  • Willingness to take initiative to improve business efficiency
  • Interest in social justice and client-empowering advocacy

It’s a bonus if you have:

  • Some experience with or interest in computer programming
  • Media literacy and marketing experience (social media, website management)
  • Spanish or Amharic proficiency
  • Experience or interest in small business operations and growing a business

Company Culture: We are a group of attorneys and a Program Assistant who try to have effective and compassionate relationships with our clients. The Assistant plays an important role on our team, and there are opportunities to expand the scope of work based on the interests of the person who fills this role. Our firm is devoted to providing a healthy work/life balance. Our team is currently working a hybrid office & remote schedule due to the COVID-19 pandemic. If hired, we would ask that the Assistant commit to working with us for at least 2 years.

We value a diverse and inclusive working environment and welcome applications from candidates who identify with any race, religion, gender, national origin, political group, veteran status, sexual orientation, socioeconomic status, marital or family status, or any other legally protected status, and from candidates of any age, with any physical or mental disability, and regardless of personal appearance.

How to apply: Email a cover letter and resume to employment[at]dctenants.com. Applications will be reviewed on a rolling basis. In your cover letter, please indicate your preference between part-time and full-time work and when you are available to start.