Academic Advisor

Excelsior College | Albany, NY

About Job

Reporting to the Director of Military and Veteran Advising in the Excelsior College Academic Advising Center, Division of Student Success, the Military and Veterans Academic Advisor is a critical partner for military and veteran students on their pathway to academic success. Excelsior military and veteran academic advisors walk beside their students, meeting them as individuals, helping them to develop and navigate their degree plans, connecting them with College support resources, coaching them to overcome the challenges that sometimes arise while balancing life with school, guiding them to envision how the wealth of experience earned during military service can translate to civilian life. Academic advising at Excelsior College is relational, not transactional, and the College prides itself on recruiting an advising team that not only understands but prides itself on the critical role advisers play in student success. In addition to advising, the Military and Veteran Academic Advisor will have the opportunity to contribute to co-curricular community activities designed specifically to engage military and veteran students. This is a full-time hybrid role with a minimum of two required days at Excelsior’s home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities:

  • Cultivate strong working partnerships with assigned military and veteran students; approach them as individual stories requiring personalized time and attention
  • Customize support through the delivery method(s) most helpful to each student, including but not limited to video conference, text messaging, chat, phone, e-mail.
  • Assist military and veteran students in assessing goals and objectives; help them to develop an educational plan for successful completion of degree or certificate.
  • Guide military and veteran students in course/exam selection and scheduling; assist in resolving academic problems; identify and monitor academic progress.
  • Conduct proactive outreach to military and veteran students who are exhibiting behaviors that put them at risk for academic failure or drop out; provide coaching to assess the challenges behind the at-risk behaviors and identify a plan for remediation and follow up; provide moral support and confidence-building assistance.
  • Assess appropriate courses of action consistent with the individual student’s goals and circumstances; serve as the introductory conduit—and ensure seamless handoffs—between students and College support resources including but not limited to Accessibility Services, Career Services, student assistance program, Financial Aid, and Writing Center.
  • Assist in the development and coordination of student programming and events including but not limited to recruitment events, orientation modules, success- and support-related webinars, engagement activities.


  • Minimum of two years’ experience working in college-level student services/student support; experience working with adult students preferred; online advising preferred.
  • Solid understanding of the characteristics and challenges of adult learners.
    Strong interpersonal skills and relationship building; genuine passion for helping people to better themselves through education; coaching for success mindset.
  • Ability to interpret/communicate (orally and in writing) complex processes and policies clearly, in a manner easy to understand and befitting an institution of higher education.
  • Strong analytical, judgment, and problem-solving skills.
  • Ability to keenly assess and anticipate student needs, providing proactive (not reactive) service.