Technical Writer/Knowledge Management Intern

Q2 | REMOTE

About Job

Q2 is looking for talented individuals with exceptional technical curiosity and is enthusiastic about solving problems.

The Summer Internship Program is 12-weeks long (May 24th – August 12th) and all positions are paid hourly with an average work week of 40 hours. In addition to your daily work, you will be given the opportunity for weekly classroom trainings with Sr. Leadership, activities with other Q2 interns and the opportunity to present to the Executive Leadership team at the end of the program. This position will be a remote role.

As a Technical Writer/Knowledge Management Specialist Intern you will learn about:

  • Creating and editing pages in organization-level Confluence spaces.
  • Researching, verifying, and publishing content for company procedures and changes.
  • Organizing and labeling shared information environments (Confluence, Salesforce, Sharepoint, or other) to make knowledge easily findable and usable for users.
  • Working on all phases of knowledge improvement from analysis and interviewing to gathering content for writing and editing technical knowledge base articles or other documents for internal audiences.
  • Producing high-quality documentation for external audiences (i.e., customers).

Responsibilities

  • Creating and editing pages in organization-level Confluence spaces.
  • Researching, verifying, and publishing content for company procedures and changes.
  • Organizing and labeling shared information environments (Confluence, Salesforce, Sharepoint, or other) to make knowledge easily findable and usable for users.
  • Working on all phases of knowledge improvement from analysis and interviewing to gathering content for writing and editing technical knowledge base articles or other documents for internal audiences.
  • Producing high-quality documentation for external audiences (i.e., customers).

Major: English, technical writing, knowledge management, organizational learning, or a relevant advanced degree

Class: Rising Senior

Graduation Date: Dec 2022 or May 2023

Requirements

  • Demonstrated experience creating knowledge articles or procedural documentation (step-by-step guides, etc)
  • Demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities
  • Experience with collaboration and CRM tools such as Confluence and Salesforce is a huge plus.
  • Strong oral and written communication skills
  • The ability to engage with stakeholders at all levels of the business
  • Attention to detail, exceptional follow-through, the ability to prioritize, and stay organized in a fast-paced environment